As IT and Business further merge into the same spaces, ITIL® gives individuals and teams a comprehensive set of policies and project management concepts needed for IT Business Management.
Certification: ITIL Foundation 2011 v3
Study time: Full time – four to ten days | Part time – four to six months
Learner support: Business care and expert mentors
Assessment: Exam based – ITIL Foundation 2011
Ideal for: IT service managers
ITIL® training is provided by Skillsoft, accredited by PeopleCert Examination Institute.
Meet the trainer
“A lack of clear goals is the most common factor (37%) behind project failure, according to executive leaders.“
ITIL® is a registered trade mark of AXELOS Limited, used with permission of AXELOS Limited.
- Overview of the ITIL® Service Lifecycle
- ITIL® Service Strategy Concepts
- ITIL® Service Strategy Processes
- ITIL® Service Design Concepts
- ITIL® Service Design Processes
- ITIL® Service Transition Concepts and Processes
- ITIL® Service Operation Concepts
- ITIL® Service Operation Processes
- ITIL® Continual Service Improvement