ITIL Foundation | Information Technology Infrastructure Library2019-04-26T10:10:04+00:00

ITIL Foundation

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ITIL® Foundation

As IT and Business further merge into the same spaces, ITIL® gives individuals and teams a comprehensive set of policies and project management concepts needed for IT Business Management.

Certification:  ITIL Foundation 2011 v3
Study time: Full time – four to ten days | Part time – four to six months
Vendor: Axelos
Learner support: Business care and expert mentors
Prerequisites: None
Assessment: Exam based – ITIL Foundation 2011
Ideal for: IT service managers

ITIL® training is provided by Skillsoft, accredited by PeopleCert Examination Institute.

Meet the trainer

 Michael Shannon
Michael Shannon
Michael Shannon began his IT career when he transitioned from recording studio engineer to network technician for a major telecommunications company in the early 1990’s. He soon began to focus on security and was one of the first 10 people to attain the HIPAA Certified Security Specialist.

Throughout his 30 years in IT he has worked as an employee, contractor, and consultant for several companies including Platinum Technologies, Fujitsu, IBM, State Farm, and MindSharp among others.

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A lack of clear goals is the most common factor (37%) behind project failure, according to executive leaders.

PMI, Pulse of Profession, 2017

ITIL® is a registered trade mark of AXELOS Limited, used with permission of AXELOS Limited.

Content overview

  • Overview of the ITIL® Service Lifecycle
  • ITIL® Service Strategy Concepts
  • ITIL® Service Strategy Processes
  • ITIL® Service Design Concepts
  • ITIL® Service Design Processes
  • ITIL® Service Transition Concepts and Processes
  • ITIL® Service Operation Concepts
  • ITIL® Service Operation Processes
  • ITIL® Continual Service Improvement

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Phone: 01273 907 919